At 12cuc, your privacy is not merely a legal obligation — it is our genuine commitment. Find out exactly how we collect, use, and protect your personal information at all times.
Welcome to the 12cuc Privacy Policy. This document explains in detail how our platform collects, processes, stores, and protects your personal information when you use 12cuc services — whether through our website at 12cuc.net or via our official mobile app.
As an online sports betting and casino platform operating for the Malaysian market, 12cuc understands how important privacy is to our users. Your trust is our most valuable asset, and we take every aspect of personal data protection seriously.
This Privacy Policy applies to all users who:
By using any 12cuc service, you agree to the collection and use of information as described in this policy. If you do not agree, please discontinue use of our platform.
12cuc collects various types of information to enable us to provide a secure, seamless, and high-quality service. The following are the categories of data we collect:
Account Registration Information:
KYC Verification Information:
Financial Information:
Platform Usage Information:
Technical Information:
Every piece of information we collect has a clear and legitimate purpose. 12cuc does not use your data for any purpose not stated in this policy. The following are the primary purposes for data use:
12cuc does not sell or rent your personal information to any third party. However, in certain limited situations, we may share your information with the following parties:
All third parties with whom we share data are required to comply with strict data security standards and may only use that information for purposes specified in their agreement with 12cuc. They are prohibited from using your data for any independent marketing purposes.
Technical security is the backbone of the 12cuc platform. We continually invest in the latest security infrastructure to ensure your data is always protected to the highest standard.
While 12cuc takes all reasonable steps to protect your data, no online system can guarantee 100% absolute security. You also play an important role in keeping your account safe by using a strong password, enabling 2FA, and never sharing your login credentials with anyone.
12cuc uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some parts of the 12cuc platform.
As a 12cuc user, you have certain rights regarding your personal data. We fully respect these rights and will facilitate their exercise within a reasonable timeframe:
Requesting a copy of all personal data we hold about you.
Requesting corrections to inaccurate or outdated personal information.
Requesting the deletion of your data under certain circumstances permitted by law.
Objecting to the processing of your data for direct marketing purposes at any time.
Receiving your data in a machine-readable format for portability.
Requesting restrictions on the processing of your data in certain circumstances.
To exercise any of the above rights, please contact our privacy team by email at [email protected] or via live chat within the platform. We will process your request within 30 business days. Please note that some requests may be subject to legal compliance requirements that prevent us from fulfilling them in full.
12cuc retains your personal information only for as long as necessary to fulfil the purposes stated in this policy or as required by applicable law. The following are our general data retention guidelines:
Once the retention period ends, your data will be securely deleted using non-recoverable deletion methods, or permanently anonymised so it can no longer be linked to your identity.
12cuc is a wagering platform strictly intended for adults aged 18 and above only. We do not knowingly collect or process personal information from individuals under the age of 18.
All new account registrations go through a strict age verification process, including identity document checks as part of KYC. If we find that a minor's information has been collected unintentionally, we will immediately delete that information and close the account without prior notice.
If you have any enquiries, concerns, or wish to exercise your privacy rights, the 12cuc privacy team is here to help. You may reach us through the following channels:
12cuc reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new services we introduce. The date of the latest update will always be displayed at the top of this page.
For significant and material changes, we will notify you via an in-platform notification or your registered email before the changes take effect. Continued use of the platform after amendments are published will be considered your acceptance of the updated policy.
Six layers of data protection we offer to every platform member
All data transmitted between your device and 12cuc servers is protected by 256-bit SSL encryption — the same security technology used by leading banking institutions worldwide.
Our identity verification process uses secure document-checking technology. Your KYC data is stored with full encryption and can only be accessed by authorised personnel with restricted access.
12cuc never sells, rents, or trades your personal information to any advertisers or third-party companies. Your data belongs entirely to you.
The additional security layer provided by 2FA ensures only you can access your account, even if your password has been compromised. Enable 2FA today for maximum protection.
12cuc's automated security monitoring system operates around the clock to detect unauthorised access attempts, suspicious activity, and potential security threats before they become issues.
The 12cuc platform undergoes regular security audits and penetration testing by independent cybersecurity firms to ensure our security standards remain up to date.
Answers to the most frequently asked questions about privacy and data security at 12cuc